Shipping policy

Shipping Policy

Last Updated: 01/18/25

Shipping Method and Processing Times

Available Shipping Options: 

1. Standard Shipping:

  • Cost: $4-5

  • Processing Time: 3 business days

  • Estimated Delivery: 7–14 business days after processing 

  • Note: Delivery estimates may vary based on external conditions.


 

 

Processing and Delivery Timeframes

Order Fulfillment:

  • Processing Time: Typically within 2–3 business days.

  • Delivery Targets: All efforts are made to deliver orders within 20 calendar days maximum after competition of processing.

Limitations:

  • Delivery schedules are estimates and can be influenced by carrier delays, high order volumes, holidays, or external disruptions.

Delayed Deliveries and Compensation Policy:

  • In cases of extended delays, LittleLightDuck is unable to offer reimbursement for shipping costs.

  • Delivery expectations are subject to carrier reliability and unforeseen circumstances due to factors beyond our control.


 

 

Post-Shipment Liability

Carrier Responsibility:

  • Once shipped, LittleLightDuck is not liable for carrier mishandling.

  • Customers should use tracking details to contact carriers directly for updates.

Package Protection Service:

  • We are partnered with Dsers. Claims can be filed via the Dsers official platform for assistance with “in-transit” and “post transit” related issues.


 

 

Commitment to Customer Support

At LittleLightDuck, we prioritize your satisfaction and aim to provide exceptional support throughout your shopping and shipping experience. We aim to keep you informed throughout the process, and improve our network and delivery to minimize delays.

  • Dedicated Customer Service:
    For any shipping-related inquiries or concerns, please reach out to us at Littlelightduck@gmail.com Our team is here to assist you promptly.

  • Enhanced Shipping Protection:
    Through our partnership with Dsers, we offer comprehensive tracking and shipment protection.

  • Route App Features:

    • Real-time tracking for all shipments.

    • Centralized order visibility across purchases.

  • Claims Assistance:
    In the rare event of a shipping issue, such as lost or damaged packages, you can quickly submit claims directly via the Dsers platform.

We are committed to ensuring a smooth and reliable shipping process, supporting you every step of the way.